KB: An Orchestrator RunBook is not created when users submit a Service Manager service request form

When users submit a Microsoft System Center Service Manager service request form that calls a Microsoft System Center Orchestrator RunBook, a RunBook seems to run, however a RunBook is not created or processed. Additionally, you may see the following error in the Orchestrator RunBook Service trace log: <MsgCode>_com_error</MsgCode> <Params> <Param>IDispatch error #3092</Param> <Param>The XML parse error 0xc00ce513 occurred on line number 1, near the XML text "<Data><Parameter><ID>...(read more)