As IT Professionals, it is all too easy to lose sight of the impact our daily job can have on the poor, unsuspecting species known as the ‘user’. It could be said that having spent the last 20 plus years entirely working in or around the IT industry, I am both long in the tooth and set in my ways. One is probably true, I sincerely hope that the latter is not. Those of us not willing to change will indeed wither and fade.
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