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Troubleshoot a broken junk mail folder

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I recently worked on a very interesting case that I wanted to share. This organization had set EOP to deliver all spam messages to end users junk mail folder.

This worked great for most users, but a small number experienced EOP delivering spam messages directly to their inbox, as if they weren’t being scanned at all. Very peculiar indeed. Let’s go through the troubleshooting process to figure out what’s happening here. 

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