This article explains How to submit a Technical/Professional Support Incident
Product Support Incidents
Use your Product Support Incidents to help resolve specific symptoms encountered while using Microsoft software (where there is a reasonable expectation that the problems are caused by Microsoft products). Product support incidents provide reactive support that focuses on a specific problem, error message, or functionality that is not working as intended.
For non-urgent requests, partners can save their product support incidents by using the Partner Support Community with a guaranteed initial response from Microsoft support professionals (see above.)
There are two types of Microsoft Partner Network product support incident benefits:
- Product Support Incidents, for hybrid and on-premises competency partners, can be used for all supported products
- Signature Cloud Support Incidents, for Cloud or Hybrid competency partners, can be used for Cloud products only
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