Topic:
CRM 2011 – Overview
Agenda:
- What is Microsoft Dynamics CRM?
- Evolution of Microsoft CRM
- CRM 2011
- Design Principles
- CRM at a Glance
- Modules in CRM – Sales, Marketing and Service
- Power of Choice
- Editions
- Licensing
- CRM 2011 Online
- Features
- Customers
Deliver Time: 90 minutes
Advisory Hours: 4 hours