Here are the top Microsoft Support solutions to the most common issues experienced with Microsoft Lync Server.
1. Solutions related to routing UC On-Prem\Sign-In, Presence, IM, and Contacts\Sign on and authentication - Internal user:
- Lync 2010 Client Authentication
- The New Lync Connectivity Analyzer
- Sign in to and out of Lync 2010
- TechNet forums – Filtered for Lync Server 2013 – Sign In, Presence, IM, and Contacts
- Failed TLS connection between unified communications peers generates an Schannel warning
- Description of the Microsoft Lync for Mac 2011 14.0.2 update
- Description of the Microsoft Lync for Mac 2011 14.0.5 update
- Certificate Requirements for Internal Servers
- Deploying Mobility
- Lync downloads and updates
- Lync Server 2013 Best Practices Analyzer
2. Solutions related to Routing UC On-Prem\Sign-In, Presence, IM, and Contacts\Sign on and authentication - External user:
- Lync Firewall Rules Viewer
- Configuring Reverse Proxy for Lync Server 2010 Mobility
- The New Remote Connectivity Analyzer
- The New Lync Connectivity Analyzer
- LyncMD: Troubleshooting Lync Server 2010 when a Remote Sign-In Fails Due to Certificate-Related Issues
- TechNet forums – Filtered for Lync Server 2013 – Sign In, Presence, IM, and Contacts
- How to troubleshoot issues that you may encounter when you use the Lync 2010 mobile client for iPhone and iPad
- Lync Server 2010 certificate requirements for user access
- Description of the Microsoft Lync for Mac 2011 14.0.2 update
- Set Up Reverse Proxy Servers
- Determining DNS Requirements
- Topologies for External User Access
- Deploying Mobility
- Lync downloads and updates
- Lync Server 2013 Best Practices Analyzer
3. Solutions related to routing UC On-Prem\Manageability, Planning, and Deployment\Installation and uninstallation issues (using Msiexec, updates, Office Communicator Automatic Updates, and pilot cleanup):
- Deploying Lync – Jump Start Series
- LyncMD: Troubleshooting Installation Issues when Deploying Lync Server 2010 with Other Microsoft Products
- Certificate Authentication in Lync Server 2010 and Enterprise PKI
- TechNet forums – Filtered for Lync Server 2013 – Management, Planning, and Deployment
- Lync Server evaluation period has expired
- Lync Server Setup or Remove Lync Components fails on Windows Server 2012 or Windows Server 2008 R2 SP1
- Description of the Microsoft Lync for Mac 2011 14.0.2 update
- Deploying Lync Server 2010 Enterprise Edition
- Troubleshooting
- Lync downloads and updates
4. Solutions related to routing UC On-Prem\Manageability, Planning, and Deployment\Service startup:
- The New Lync Connectivity Analyzer
- TechNet forums – Filtered for Lync Server 2013 – Management, Planning, and Deployment
- Lync Server 2010 certificate requirements for user access
- Description of the Microsoft Lync for Mac 2011 14.0.2 update
- Preventing Lync Server certificate expiration
- Lync downloads and updates
- Microsoft Visual Studio 2010 Remote Debugger
5. Solutions related to routing UC On-Prem\Sign-In, Presence, IM, and Contacts - Group Chat\GroupChat – Other:
- TechNet forums – Filtered for Lync Server 2013 – Persistent Chat
- Failed TLS connection between unified communications peers generates an Schannel warning
- How to enable Group Chat Channel and Lookup service trace logging for Group Chat Server
- Lync Server 2010 certificate requirements for user access
- Description of the Microsoft Lync for Mac 2011 14.0.2 update
- Lync Server 2010 Group Chat Server Channel service becomes un-operational
- Determining DNS Requirements
- Lync Server 2013 Persistent Chat Resource Kit Tools
- Lync downloads and updates
- Microsoft Visual Studio 2010 Remote Debugger