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A Microsoft Knowledge Base article to help troubleshoot hangs and crashes in Excel

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By Laura Holzwarth

Troubleshooting crashes in Excel be difficult. To assist you in this endeavor, we have published a new article that walks you through a list of nine methods and advanced troubleshooting steps involving hangs and crashes in Excel. These include:

  • Verify/install the latest updates
  • Start Excel in safe mode
  • Investigate possible issues with add-ins
  • Check whether your antivirus software is up to date or is conflicting with Excel
  • Make sure that Excel is not being used by another process
  • Check whether your file is being generated by a third party
  • Test by using a new local or network profile
  • Perform a selective startup to determine whether a program, process, or service conflicts with Excel
  • Repair or reinstall your Office program

The article also includes a section on advanced troubleshooting.

Excel: How to Troubleshoot Crashing and Not Responding Issues with Excel - http://support.microsoft.com/kb/2758592


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