These are the top Microsoft Support solutions for the most common issues experienced when using Microsoft Lync 2013 (updated quarterly). Some content may apply to older versions of the product, but are listed here as they also apply to the current version.
Support ended for Office 2003 products on April 8, 2014! Click here for more information
1. Solutions related to Lync Client Sign-In Process and Authentication – internal user:
- Certificate Requirements for Internal Servers
- Microsoft Technet: Deploying Mobility
- Download Lync Server 2013 Best Practices Analyzer from Official Microsoft Download Center
- Lync downloads and updates
2. Solutions related to Lync Client Sign-In Process and Authentication – external user:
- LyncMD: Troubleshooting Lync Server 2010 when a Remote
- The New Remote Connectivity Analyzer - NextHop - Site Home ...
- Lync downloads and updates
- How to troubleshoot issues that you may encounter when you use the Lync 2010 mobile client for iPhone and iPad
- Microsoft Technet: Deploying Mobility
- Configuring the Reverse Proxy for Mobility
- Download Lync Server 2013 Best Practices Analyzer from Official Microsoft Download Center
- Update 2963369 for Lync for Mac 2011 14.0.9
3. Solutions related to Group Chat:
- Technet forums - Lync Server 2013 - Persistent Chat
- Lync Server 2013 Persistent Chat Resource Kit Tools
- How to enable Group Chat Channel and Lookup service trace logging for Group Chat Server
4. Solutions related setup, deployment and migration issues
- Lync downloads and updates
- Preventing Lync Server certificate expiration
- Technet forums - Lync Server 2013 - Management, Planning, and Deployment
5. Solutions related to Installation and uninstallation issues by using Msiexec, updates, automatic updates, and CUs
- Technet forums - Lync Server 2013 - Management, Planning, and Deployment
- Lync Server Setup or Remove Lync Components fails on Windows Server 2008 R2 SP1
- Lync downloads and updates